CSR > CSR Report : Mitsubishi UFJ Financial Group

CSR Report

With this CSR Report, the MUFG Group is working to enhance its information disclosure relating to CSR initiatives. Aiming to communicate our information in the clearest way to as many people as possible, we have designed the printed and online versions of our report to serve different roles, as explained below.


·	Printed Report (Highlights Edition)	:	Written primarily for customers and employees; contains only selected highlights of our CSR activities.

·	Online Version (Full Edition)	:	A detailed report intended to fulfill our information disclosure obligations. It contains information and detailed data about the full range of our CSR activities.

By arranging our future activities to reflect the opinions and expectations we receive as feedback, we will work to raise the quality of our CSR management with the aim of being a financial group that can contribute to society in ever more profound and enduring ways.

The third party comment and GRI content index can be viewed by clicking the following:

Third Party Comment(128KB)

GRI Content Index(371KB)

CSR Report 2009
[Highlights Edition]

CSR Report 2009
[Full Edition]

Highlights Edition

Download here (4,126KB)

Full Report

Note. Expected download time: Approx. 11 min./ISDN (64 kbps) Approx. 1 min./ADSL (1.5 Mbps)

Introduction

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Table of Contents

Message from the CEO

Download here (259KB)

Message from the CEO

Restoring Confidence

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Restoring Confidence

Overview of the MUFG Group

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Comprehensive strengths of the MUFG Group

MUFG Group Network

What CSR Means for MUFG Group

Download here (204KB)

Group's Management Philosophy

Group CSR Priority Themes

8 Environmental Project Teams

Global Environment and Nurturing Future Generations
Individual Customers

Download here (304KB)

Caring for Young Lives: A Novel Financial Instrument

Socially Responsible Investment (SRI) for Society and the Environment

Green Housing Loans

Environmental Contributions Credit Card

Global Environment and Nurturing Future Generations
Corporate Clients

Download here (343KB)

Connecting Clients to Support their Environmental Businesses

Financing to Support Environmental Initiatives

Providing a Wide Range of Environmental Solutions

Investing to Support Environmentally Friendly Companies

Global Environment and Nurturing Future Generations
Overseas Customers

Download here (294KB)

Supporting the Chinese Government's Efforts to Reduce GHG Emissions

Benefits for Society and the Economy, Benefits for CDM Objectives

Helping Promote Renewable Energy

Coordinating the Environmental Dimension for the Bank Group

The Global Environment and Nurturing Future Generations
Through Social Contributions

Download here (379KB)

Social Contribution Activities by the Group as a Whole

Environmental Education Project "Protect the Earth's Treasures"

Hosting the "MUFG Graduation Memorial Cup Soccer Tournament"

“ Job Shadowing” Work Experience Program

Economic/Financial Education Program "Let's Learn Finance and Economy"

Implementing the "Next Generation Leaders Training Program for Asia”

Contributing to Communities through Our Sales Branches

Employees at Each of Our Sales Branch Offices Participate to Help Their Communities

Activity Report: Customers

Download here (257KB)

Customer Input Helps Improve Products and Services.

Responding to the Opinions of Customers Who Use Our Branches

Customer Satisfaction Seminar: Learning the “ Essence of CS”

Activity Report: Employees

Download here (294KB)

Creating a Dynamic Working Environment

‘Evening Talk’ Workshops: Fostering Open Workplace Environments and Focus on Clients

Kagayaki Forum: Fostering a Corporate Culture Where Female Employees Can Excel

Systems to Support Work-Life Balance

Stakeholder Dialogue

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Stakeholder Dialogue

Full Edition

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Full Report

Note. Expected download time: Approx. 25 min./ISDN (64 kbps) Approx. 2 min./ADSL (1.5 Mbps)

Introduction

Download here (165KB)

Table of Contents/ From the Editorial Team

Restoring Confidence

Download here (199KB)

Restoring Confidence

MUFG Overview

Download here (940KB)

Comprehensive Strengths of the MUFG Group

MUFG Group Network

What CSR Means for the MUFG Group

Download here (358KB)

Group's Management Philosophy

Group CSR Priority Themes

As a Premier and Comprehensive Global Financial Group

MUFG Environmental Action Policy

Eight Environmental Project Teams

UN Global Compact

CSR at the MUFG Group

Download here (192KB)

CSR Structure

CSR Topics at the MUFG Group

Foundations of Our Business Activities:
Corporate Governance

Download here (114KB)

Corporate Governance Framework at the Holding Company

Corporate Governance Framework of MUFG Group

Foundations of Our Business Activities: Compliance

Download here (271KB)

Basic Compliance Policy

Compliance Framework

Internal Reporting Systems and Accounting Auditing Hotline

Response to Administrative Orders

Foundations of Our Business Activities: Risk Management

Download here (102KB)

Risk Management Policy

Risk Management System

Foundations of Our Business Activities: Information Security

Download here (113KB)

Security Measures to Reduce Damages from Phishing Fraud

Measures to Prevent Financial Crime

Urging Care when Using ATMs

Compensation for Victims of Fraudulent Withdrawals

Advertising to Reduce Damage from Financial Crimes

Monitoring Fraudulent Credit Card Activity

Protecting Customer Information ISO/IEC 27001 (JIS Q 27001) Certification

Foundations of Our Business Activities: Ethical Framework, etc.

Download here (216KB)

Ethical Framework/ Code of Conduct/ Personal Information Protection Policy/ Environmental Statement/ Environmental Policy

Working with Our Stakeholders

Download here (102KB)

Our Stakeholders and the MUFG Group

Activity Report: Shareholders

Download here (228KB)

Implementation of the Medium-Term Business Plan under a Harsh External Environment

Balanced Capital Management

Building Good Relations with our Shareholders and Investors

Strengthening Investor Relations for Individual Investors

MUFG Selected for SRI Indexes

Activity Report: Customers

Download here (1,188KB)

Enhancing Service Quality(532KB)

Customer-Friendly Bank Branches(84KB)

Dealing with Japan's Aging Population and Low Birth Rate(84KB)

Offering New Value(352KB)

Activity Report: Business Partners

Download here (121KB)

Fairness in Business

Approach to Purchasing Activity

Creating New Societal Value through Collaboration

Activity Report: Employees

Download here (881KB)

Offering a Supportive Workplace(88KB)

Promoting Diversity(99KB)

Developing Human Resources (117KB)

Human Rights Initiatives(35KB)

Activity Report: Local Communities and Global Society

Download here (1,785KB)

Local Community Involvement by Branch Employees (352KB)

Supporting the Healthy Development of Children(313KB)

Donations for Local and International Society (56KB)

Activities by Overseas Branches (70KB)

Contributing to the Community through Our Core Business (127KB)

Activity Report: Environment and Future Generations

Download here (1,681KB)

Basic Guidelines and Frameworks (72KB)

Addressing Biological Diversity (54KB)

Environmentally Friendly Products and Services (219KB)

Initiatives to Reduce Environmental Impacts (56KB)

Reducing the Environmental Impacts of Our Offices (37KB)

Initiatives to Raise Environmental Awareness (140KB)

Initiatives of Group Companies:
Mitsubishi UFJ Lease & Finance

Download here (126KB)

Energy Conservation Services, Environmental Services

Initiatives of Group Companies:
Union Bank, N.A.

Download here (403KB)

Corporate Social Responsibility at Union Bank

Third Party Perspectives
Stakeholder Dialogue

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Stakeholder Dialogue

Third Party Perspectives: Third Party Comment

Download here (128KB)

Third Party Comment

GRI Content Index

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GRI Content Index

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