HOME > Sustainability > CSR Materiality > CSR Materiality 1 Customers

CSR Materiality 1 Customers

We continue to attract new customers and establish lasting relationships with them by quickly responding to a diverse range of needs, opinions, and requests and making continuous efforts to reflect these in our products and services.

Special Feature

)Systems for Collecting and Monitoring Customer Feedback

MUFG collects, analyzes, and shares the opinions and requests from customers of all Group companies, and uses this feedback to improve its products and services.

Systems for Collecting and Monitoring Customer Feedback

)Thorough Quality Management for Products and Services in Line with Our "Customer Perspective"

MUFG implements thorough quality control measures at every stage, from the planning and development of products and services, to their provision to customers and aftercare.

Thorough Quailty Mangagment for Products and Services in Line with Our "Customer Perspective"

)Responding to the Needs of the Elderly and People with Disabilities

By making its store facilities barrier-free, the MUFG Group is working to better serve and respond to the needs of the elderly and the disabled as well as simplify various administrations.

Response to the Needs of Elderly

(As of August 2017)

top