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Policies in Response to Social Issues

We identify social issues that relate to our business activities and set up policies which will be the foundation of our CSR activities. Guided by these policies, all the MUFG companies is engaging in various CSR activities.

Modern Slavery Act 2015BankTrust BankSecurities

In accordance with the United Kingdom's Modern Slavery Act 2015 legislation, relevant entities within MUFG have published statements about steps and measures they have taken to ensure there is no slavery or human trafficking in their business and supply chains.

Activities against Cluster BombsBankTrust Bank

Civilian population has been greatly affected by cluster munitions. They release many small bomblets over a wide area and because of their indiscriminate effect, international society express great humanitarian concern over their use. Japanese legislation prohibits the production and possession of cluster bombs in principle. Based on the enactment of the legislation and the spirit of its own Charter and Code of Conduct, the Japanese Bankers Association recognize the responsibility of the banking industry's public role, and agreed not to provide the credit that funds production of cluster munitions, regardless its taking outside of inside of Japan, in October 2010.

MUFG Bank and Mitsubishi UFJ Trust and Banking are full members of the Japanese Bankers Association. Both banks have previously prohibited the provision of credit for the purpose of funding the manufacturing of cluster bombs. Starting December 2017, in light of the inhumane nature of cluster bombs, these banks now prohibit the provision of credit to any company that manufactures cluster bombs, regardless of whether the purpose of the credit is related to cluster bomb manufacturing or not.

Efforts for Finance FacilitationBankTrust BankSecuritiesNICOSACOM

Efforts of MUFG Bank

MUFG Bank (the Bank) has adopted Finance Facilitation Management Regulations as a basic policy, positioned smoother financing to customers as one of its most important roles in society, and is working toward its realization. To maintain an appropriate management structure to facilitate financing, whole the employees and executives of the Bank is striving to enhance the finance facilitation by appointing a Director in Charge of Finance Facilitation and establishing Finance Facilitation Office, and has appointed Finance Facilitation Managers at each branches.

Efforts of Mitsubishi UFJ Trust and Banking

Mitsubishi UFJ Trust and Banking (the Trust Bank) has established a Finance Facilitation Management Principles, which specifies the basic policy for finance facilitation as well as Finance Facilitation Management Regulations which specify the basic matters and internal management systems for financial facilitation.

The Trust Bank has also established an office that specializes in financial facilitation, which carries out financial facilitation guided by the proactive engagement of the Trust Bank’s executives.

Designated Dispute Resolution Organization System

Designated dispute resolution organizations are dispute resolution bodies designated by government authorities. From a fair and neutral standpoint, they work to resolve complaints and requests from customers concerning the business practice of financial institutions. The following designated dispute resolution organizations have been contracted by MUFG Bank, Mitsubishi UFJ Trust and Banking, Mitsubishi UFJ Morgan Stanley Securities, Mitsubishi UFJ NICOS and ACOM for these matters.

Contact Information


Organization: Japanese Bankers Association*1
Contact: JBA Customer Relations Center
0570-017109 or 03-5252-3772

Mitsubishi UFJ Trust and Banking

Organization: Japanese Bankers Association*1
Contact: JBA Customer Relations Center
0570-017109 or 03-5252-3772
Organization: Trust Companies Association of Japan*2
Contact: Trust Consultation Center
0120-817335 or 03-6206-3988

Mitsubishi UFJ Morgan Stanley Securities

Organization: Financial Instruments Mediation Assistance Center*3
Contact: Consultation Service
0120-64-5005 or 03-3669-9833 (fax)

Mitsubishi UFJ NICOS / ACOM

Organization: Japan Financial Services Association*4
Contact: Money Lending Business Consultation and Dispute Resolution Center
  • *1The Japanese Bankers Association is a designated dispute resolution organization under the Banking Act and the Norinchukin Bank Act.
  • *2The Trust Companies Association of Japan is a designated dispute resolution organization under the Trust Business Act and the Act on Provision, etc. of Trust Business by Financial Institutions.
  • *3The Financial Instruments Mediation Assistance Center is a designated legal organization for dispute resolution that aims to resolve troubles related to financial instruments, including stocks, investment trusts, and foreign exchange margin trading (FX).
  • *4The Japan Financial Services Association is a designated dispute resolution organization under the Money Lending Business Act.

(As of April 2018)