CSR Materiality 1 Customers
We continue to attract new customers and establish lasting relationships with them by quickly responding to a diverse range of needs, opinions, and requests and making continuous efforts to reflect these in our products and services.
MUFG collects, analyzes, and shares the opinions and requests from customers of all Group companies, and uses this feedback to improve its products and services.
MUFG implements thorough quality control measures at every stage, from the planning and development of products and services, to their provision to customers and aftercare.
By making its store facilities barrier-free, the MUFG Group is working to better serve and respond to the needs of the elderly and the disabled as well as simplify various administrations.
(As of April 2018)