Human Resources Strategy

Personnel Development which Enhances the Motivation and Expertise of our 140,000 Global Employees, Allowing them to Deliver Superior Services to Customers

Core Strategy

High-Value-Added Services with the MUFG Touch

The development of human resources is key to creating more satisfied customers and stakeholders and to achieving steady growth for MUFG. Our workforce is at the heart of our corporate activity and the provision of value-added services. Japan is undergoing a period of rapid change with a decreasing birthrate and aging population, greater participation of women in society and globalization. As a result, companies are increasingly composed of employees with differing nationalities, values, lifestyles and approaches to work. In order to engage and motivate these employees, a very different personnel system is required to the traditional model which assumed a homogeneous workforce.
Further, as customer needs diversify, we need to create a structure where Group companies work together to provide seamless, value-added services which have unique characteristics. We are therefore working to develop the potential of our global workforce of 140,000 employees so that through their motivation and expertise they provide high-value-added services to our customers.

Understand, Believe & Live Our Corporate Vision

MUFG Values Talk is a regular dialogue workshop where young employees can discuss their work and the Company as they address such themes as personal growth and exceeding the expectations of our customers. MUFG Values Talk gives employees a chance to consider how their personal stance and targets fit into our corporate vision. This allows a shared sense of the Company direction and can translate directly into workplace practice.
In July 2014, we launched a new global logo as part of our brand strategy. At the launch, we organized workshops in San Francisco, Los Angeles, New York, London, Singapore and Shanghai in order to foster understanding of our corporate vision that lies behind the brand. All overseas employees had a chance to see a video which portrayed the MUFG brand and the corporate vision.

Initiatives to Enhance Group-Wide Collaboration

In addition to joint training programs implemented by all Group companies, each division organizes specific programs.

Retail Business Division

The Retail Academy is responsible for personnel development planning and implementation. It conducts training programs for mid-level employees aimed at developing skills and nurturing group awareness. By dispatching trainers throughout the Group and mutually developing and enhancing training programs, it aims to improve the level of skills and develop highly skilled employees for the whole Group.

Corporate Business Division

The CFA job rotation program has been in place since 2007, aimed at improving the level of corporate finance skills in MUFG. Within the framework of overall career development, the program is designed to produce employees equipped to work with large corporate customers. Participants in the program learn investment banking business at Mitsubishi UFJ Morgan Stanley Securities and then move to the large corporates division of Bank of Tokyo-Mitsubishi UFJ. Around 150 employees have participated so far, learning about investment banking, honing their presentation skills, and strengthening teamwork.

Responding to Globalization

The MUFG Group has more than 1,150 locations in over 40 countries and we are developing a workforce that can support operations on this global scale.

Programs for Overseas Employees

Bank of Tokyo-Mitsubishi UFJ has implemented a number of programs for employees recruited overseas aiming at the development of managers with a global perspective. These include the Global Leaders Forum for branch/ division managers the Leadership Enterprise-wise Accelerated Development program for deputy branch/ division managers and the Global Rotation Training Program for mid-to junior-level staff which spans countries/ regions and runs for one year. The Global Talent Committee plans successors for very important positions.

Programs for Domestic Employees

Junior employees receive regular language training and placements to improve their abilities and we have also introduced intensive English language training for selected mid-level employees. These initiatives are designed to develop a workforce capable of handling the challenges of overseas locations, international departments and an increasingly globalized customer base.

Developing Human Resources from a Group Perspective

Our human resources development program is designed to fit a rapidly diversifying society and to support MUFG as its business model evolves and it strives for sustained growth. We aim to motivate our employees by enhancing the workplace environment, and developing training systems which allow them to chart a clear career path.
We recognize the need to create a suite of personnel development and support programs based around the core themes of sharing a strategic vision, enhancing the workplace environment, and providing training and career support. To meet these objectives, in July 2015, MUFG established a new Human Resources division in the holding company. To ensure our Group companies deliver consistent levels of service, the divisionfocuses on personnel development and exchanges, and a new Global Learning Center has also been established.

Takashi Oyamada Director, Deputy President

Takashi Oyamada
Director, Deputy President

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