Main Initiatives
Commitment to Financial Inclusion
Through the initiatives of its partner banks in Asia, Krungsri (Bank of Ayudhya) and Bank Danamon, MUFG works to support individuals and businesses with limited access to financial services. These include underserved individuals and small and medium-sized enterprises, women-owned businesses, persons with disabilities, students, and young people.
In developing and enhancing products and services, we seek to understand customer feedback and the specific needs of each local market. Based on these insights, we work to expand access to and the reach of financial services by offering products and services, utilizing digital channels and providing financial education. They also establish relevant policies and provide training and guidance to employees to help ensure that customers receive fair and appropriate product explanations and services.
MUFG’ s executive management regularly receive reports on and review the policies and progress of these financial inclusion initiatives, thereby providing appropriate oversight.
Furthermore, MUFG collaborates with external stakeholders, including industry associations, educational institutions, local community organizations, and fintech companies. Through these partnerships, MUFG aims to contribute not only to the provision of individual products and services, but also to the development of markets and ecosystems that support financial inclusion.
Building a Digital Financial Platform in Asia
The need for digital financial services has grown rapidly in Asia against the backdrop of the proliferation of the internet and smartphones. To capture the growth of consumer finance in Asia, which is expected to further digitalize, and to capture the future leader in the field, MUFG has started strategic investment in digital finance services providers to build a foundation for the digital financial platform.
Under the new MTBP, we will pursue strategic investment opportunities for digital finance services providers under the “Asia x Digital” strategy. By focusing on supporting the growth of investees, we will capture the development of digital financial services in Asia that could not be fully captured through conventional financial services and contribute to financial inclusion in the region.
For example, in Thailand, Ascend Money, and in the Philippines, Mynt (GCash), provide digital financial services such as payments, remittances, and lending through smartphones. These services are available to a broad range of customers, including those with limited access to physical branches of financial institutions. The expansion of these digital platforms is helping to broaden access to financial services for customer segments whose needs have not been fully met by traditional banking services.
Furthermore, through its investment in Shriram Finance, a leading non-bank financial company in India, MUFG supports the expansion of financial services for individuals and small and medium-sized businesses with limited access to banking services. Shriram Finance provides locally accessible financial services through its nationwide network of more than 3,000 branches, many of which are located beyond urban areas, thereby contributing to greater financial inclusion.
In addition, we will promote collaboration and knowledge sharing among the investee digital finance services providers, partner banks, and MUFG group companies, aiming to build MUFG’s unique digital economic sphere, which will also include external partners.
Fueling the growth of Asia
MUFG also focuses on accumulating expertise in consumer finance acquired through investments in digital finance service providers, knowledge sharing, and creating synergies among investees. This has led to the formulation of a unique ecosystem called MODE (MUFG Openly-connected Digital Ecosystem). By using these activities to expand opportunities to provide digital lending, we aim to promote financial inclusion and contribute to improving the economic stability of the unbanked population in emerging economies.
Aiming to cover approx. 1/4 of the ASEAN adult population(note1), while creating synergies between partner banks and investees in both lending and payment areas.
- The proportion of digital finance users within total adult population of approximately 400mn in partner bank countries (Thailand, Indonesia, Vietnam, Philippines) (Source: UN Population Prospects)
Partner Bank
Provision of Microfinance through Hattha Bank Plc.
Krungsri (Bank of Ayudhya Plc.), our Partner Bank in Thailand, provides opportunities for customers in emerging and developing countries to access financial services through Hattha Bank Plc. (HTB) in Cambodia, as well as other markets.
In addition to providing microfinance services, HTB as a key sponsor also supports initiatives that enhance education and improve the quality of life of underprivileged youth in Cambodia. These initiatives include a program conducted in collaboration with Credit Bureau Cambodia, namely the Digital Financial Literacy program, which focuses on educating customers during the onboarding process on responsible borrowing and credit history awareness. These efforts contribute to improving customers’ living standards in the long term.
| HTB 2025 Results | |
|---|---|
| Outstanding Loan balance (USD, million) | 840 |
| Number of branches | 156 |
Issuance of Gender Bonds by Krungsri (Bank of Ayudhya): Krungsri Women SME Bond (Gender Bond)
Krungsri (Bank of Ayudhya Plc.), our Partner Bank in Thailand, has issued social bonds (gender bonds) to support the financial needs of women entrepreneurs.
Proceeds from the bond issuance are used to finance women-led small and medium-sized enterprises in Thailand. Through the issuance of these bonds, the bank provided opportunities for the underserved women in SME segment to access financial services and contributed to the development of the fast-growing social bond market in Asia.
| FY2025 Results | |
|---|---|
Loan Outstanding WSME Bond |
17,821 million baht |
New Loans Booked WSME Bond |
3,069 million baht |
| Employment | 13,186 people （of which 7,049 are in upcountry areas, and 6,137 in Bangkok and vicinity） |
Number of Approved Loan Cases
|
943 accounts |
| Use of Proceeds | The proceeds from the Women Bonds will be used to refinance existing facilities or finance new facilities that fund social projects of the following categories: ・Employment generation through women-owned SME financing and microfinance for women ・Socioeconomic advancement and empowerment through financing to women with low income, or disadvantaged female groups |
| SDG Linkage | SDG5: Gender Equality SDG8: Decent work and Economic Growth SDG10: Reduced Inequalities |
Krungsri (Bank of Ayudhya Plc.)’s Initiatives to Enhance Financial Literacy：Krungsri Financial Literacy: Simple to Manage Project
Krungsri (Bank of Ayudhya Plc.), our partner bank in Thailand, is implementing the Krungsri Financial Literacy: Simple to Manage Project to enhance financial literacy among farmers, who are the most vulnerable groups to climate change and household debt in Thailand.
In collaboration with the Social Enterprise Thailand Association (SE Thailand), the project aims to improve farmers’ knowledge of household financial management, borrowing and repayment, savings, marketing, and local product development, thereby contributing to the improvement of people’s quality of life.
| FY2025 Performance | |
|---|---|
| Number of participants | 472 farmers in 16 subdistricts of Phitsanulok and Sukhothai Provinces |
Bank Danamon’s Initiatives to Enhance Financial Literacy
Bank Danamon Indonesia implements a wide range of financial literacy initiatives through the Group Marketing Division, the Sharia Business Unit, the Branch Network, and the Sustainability Finance Division.
In FY 2025, a total of 9,167 participants including underbanked(note) individuals as well as financial dependents (e.g., students) took part in face‑to‑face financial literacy activities.
- Population with limited access to a full range of banking services
- Literasi Keuangan untuk Semua
This program aims to enhance financial knowledge and promote economic self reliance across all segments of society.
In addition to core financial education, the program integrates sustainability literacy, including environmental awareness and disaster preparedness, reflecting Danamon’s broader commitment to advancing sustainability values.
This program includes expanding employment opportunities and supports the economic independence of people with disabilities, by providing vocational training and financial literacy education to students with special needs, teachers, and parents at special schools in Jakarta.
In collaboration with Yayasan Sunyi Harapan Indonesia (“Sunyi Academy”), the program provided practical training sessions covering an introduction to various types of coffee, the use of coffee machines, and coffee blending techniques. In partnership with Zurich Asuransi Indonesia, it also delivered financial education on asset management and insurance to 40 teachers and parents.
Through these initiatives, Danamon is strengthening its support for the disabled community and contributing to the development of a more inclusive environment for education and employment. - Tour D’Banking Program
This program specifically targets students across Indonesia, providing them with knowledge about the banking industry and fundamental financial knowledge.
In 2024, a Financial Literacy Seminar was held at Gadjah Mada University, under the theme “Learning Strategies to Navigate the Cycle of Financial Life.” The seminar provided students with essential financial planning insights relevant to different stages of the financial lifecycle. In 2025, we continued these efforts, conducting 17 financial education and capacity-building programs and providing educational opportunities to 1,470 beneficiaries, including school students, university students, teachers, and university lecturers.
Some of the initiatives were delivered in partnership with the MUFG Group — MUFG Jakarta, Danamon, Adira Finance, Home Credit, and Zurich Asuransi Indonesia —demonstrating a joint commitment to improving financial literacy among youth and supporting the development of financially resilient future generations.